team effectiveness

Communicating change – some practical procedural guidance

I’ve been on the look out for a good book on how to help teams develop their key messages for introducing change.  Whilst ‘Perfect Phrases for Communicating Change’ by Lawrence Polsky and Antoine Gershel1, does indeed have a rich array of phrases to use in different situations, it still did not quite help me with …

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Knowledge management and creativity / innovation – valuable adjuncts to project management. A case study

Knowledge management and creativity/ innovation enhance project management. I am a firm believer in the value of knowledge management to enhance project management.  I also believe that the use of formal structures, such as those advocated in Lean and Six Sigma (or process improvement), and project management, give people more rather than less scope for …

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Achieving more value with less

As Stephen R. Covey, Bob Whitman and Breck England point out, in their one-hundred-and-ten page “Predictable results in unpredictable times”1: “in bad times, the distractions are more severe than ever… As people get laid off, the survivors have more to do.  The distractions pile up to the sky as the economy grows rougher…” In our …

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High performing organisations: interweaving process improvement, knowledge management and change management.

Approaches for building strong quality foundations are well documented in the manufacturing industry, but also occur across all business sectors and types of organisation such as flight airlines, the navy, health services, pharmaceutical research & development and education systems. Steven Spear, in ‘Chasing the Rabbit’1 discusses, with examples from the above, how this quality foundation …

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Fake work – a real opportunity to enhance team effectiveness

‘Fake Work’, by Brent Peterson and Gaylan Nielson is an excellent dissertation on a common cause of frustration and wasted time and effort at work.  According to the authors’ research, 53% of workers believe that they do work that does not count, and 54% feel that their creativity, talent and intelligence is under-used.  Unfortunately fake …

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The problem with relying on intuition for process improvement and decision making.

In a previous blog “There’s more to decision making than meets the eye… or why we shouldn’t dismiss gut feelings“, inspired by Malcolm Gladwell’s book ‘Blink’1, I made a case for the discretionary use of intuition in decision making.  I argued that: There seems to be a particular role for intuition when: a) encountering very …

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Why conventional knowledge management, process improvement and project management won’t work with ‘clever’ teams. Or will they?

‘Simply putting clever people together does not make a team’, and, ‘There are many examples of extremely bright and talented groups that signally underperform’.  So say Rob Goffee and Gareth Jones in ‘Clever. Leading your smartest, most creative people.’ (1) This book, which Elisabeth Goodman, principal consultant at RiverRhee Consulting, picked up as a result …

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Taking control of your working life as an employee; a first 100 days approach?

At 4am on a fresh autumn morning, a coach load of members of the European Pharmaceutical Student Association (EPSA) began their early morning journey from Genoa, Italy, to Nice (France) to attend a workshop on ‘Personal Career Development – new to the job or ready for a change?’  This was one of the sessions organised …

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Personal reflections on living through change and… reaching ones potential

All change practitioners, and those who have practiced ‘change management’ know the theory about negative and positive change, based on Elisabeth Kubler-Ross’s experience of people dealing with grief.  And, as organisational change practitioners, we encourage people to bear these in mind when they are either responsible for introducing significant change, or are trying to cope …

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Aptitude, Attitude, Plenitude and Servitude – key assets for strong team members and the self-employed

Continuing on my voyage of discovery as a self-employed consultant seeking to help teams become not only more effective but great at what they do, I’m learning so much from the people I meet as well as the books I’m reading. Special thanks to Simon Brooks of Contacts4Business for starting me on this train of …

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