By Elisabeth Goodman, 28th September 2021 We have a module on communication skills that we include in RiverRhee’s management training courses, and also as part of our Effective Influencing and Communication course. Delegates often tell us that they would like more scenarios to learn from, so I decided to include a bit of a role …
What if we treated our colleagues as we treat our most valued customers? Read More »
By Elisabeth Goodman, 29th September 2018 Emotional self-awareness is at the root of emotional intelligence, and it is a skill. I am increasingly realising, as I work with managers and individual team members, that emotional self-awareness is a skill in which people have varying levels of proficiency. I’ve gone back to the very first of …
By Elisabeth Goodman, 23rd September 2016 I attended the first run through of RiverRhee’s The First Steps in Selling course this week, run by my Associate, John Hicks. It was fun to be a delegate for a change! Although the course was geared towards the small Life Science or Biotech companies that we work with, …
Selling to customers – partnerships and mindsets Read More »
Guest blog by Fran Bodley-Scott, 25th August 2016 Editorial note: I came across Fran in my work for the APM Enabling Change SIG. She has developed an ‘ABCDE’ model for communication, which she offered to coach me on in support of a publication that we are preparing. I was very impressed by the effectiveness of …
Engage with your stakeholders more effectively – stop talking about communication! Read More »
By Elisabeth Goodman Social Media: putting you and your business at the heart of your community Back in 2010 I wrote a blog about how Social Media could be used as a key tool for sharing knowledge and for business development, and effective ways to go about that. [Social Media: putting your and your business …
Social Media – What’s the ROI? Notes from a @CambNetwork breakfast meeting Read More »
By Elisabeth Goodman Being a ‘farmer’ not a ‘firefighter’ Some years ago when I was first learning about Lean and Six Sigma, a colleague shared an article he’d found comparing farmers and firefighters. People in organisations are often singled out when they have worked all hours to deal with a crisis, and yet the people …
Getting it right rather than ‘firefighting’…unless that’s your job! Read More »
By Elisabeth Goodman My blog on employee engagement (Employee engagement – some interesting data and perspectives for Lean and Six Sigma practitioners) is, of all the blogs that I have written since 2009), the one that has attracted the most attention. I wrote it in response to an article I read in the business section …
Why is employee engagement such an important topic? Read More »
By Elisabeth Goodman1 Adapted from the original NetIKX blog: Social Media – what next and what can we do with it? This was the 3rd of NetIKX‘s seminars on the theme of social media, a topic which sits in the group’s 2010-2012 programme framework for Information and Knowledge Management under “Harnessing the web for information and knowledge exchange”. …
The future of Social Media? Notes from a recent NetIKX seminar Read More »
By John Riddell Notes from a Cambridge Network talk by Eric Ries I attended the January Cambridge Network meeting, which was focused on a talk by Eric Ries, the author of a new book entitled “The Lean Startup”. Eric had developed the book based on the lessons learned by entrepreneurial start-ups of software companies that …
The “Lean Startup” approach to understanding customer needs Read More »
By Elisabeth Goodman As a trainer and consultant on Lean and Six Sigma, I’ll find examples of the principles and tools in practice in every aspect of everyday life. The following blog illustrates the difference between ‘batch’ and ‘single piece flow’ that we might experience when the customer is what is being moved through a …
Customer pain and customer delight – the economy airline way Read More »
