process improvement

High performing organisations: interweaving process improvement, knowledge management and change management.

Approaches for building strong quality foundations are well documented in the manufacturing industry, but also occur across all business sectors and types of organisation such as flight airlines, the navy, health services, pharmaceutical research & development and education systems. Steven Spear, in ‘Chasing the Rabbit’1 discusses, with examples from the above, how this quality foundation …

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Fake work – a real opportunity to enhance team effectiveness

‘Fake Work’, by Brent Peterson and Gaylan Nielson is an excellent dissertation on a common cause of frustration and wasted time and effort at work.  According to the authors’ research, 53% of workers believe that they do work that does not count, and 54% feel that their creativity, talent and intelligence is under-used.  Unfortunately fake …

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The problem with relying on intuition for process improvement and decision making.

In a previous blog “There’s more to decision making than meets the eye… or why we shouldn’t dismiss gut feelings“, inspired by Malcolm Gladwell’s book ‘Blink’1, I made a case for the discretionary use of intuition in decision making.  I argued that: There seems to be a particular role for intuition when: a) encountering very …

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Using surveys and other approaches for determining customer value in Medical Information

Understanding what your customers value is a key criterion for the effectiveness, and indeed the success, of any business support team.  It’s a criterion that Medical Information (MI) teams in the Pharmaceutical Industry understand well, as evidenced by the presentations and discussions in this year’s Medical Information and Communications track of the DIA’s 3rd Annual …

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Why conventional knowledge management, process improvement and project management won’t work with ‘clever’ teams. Or will they?

‘Simply putting clever people together does not make a team’, and, ‘There are many examples of extremely bright and talented groups that signally underperform’.  So say Rob Goffee and Gareth Jones in ‘Clever. Leading your smartest, most creative people.’ (1) This book, which Elisabeth Goodman, principal consultant at RiverRhee Consulting, picked up as a result …

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Powerful quotes for strong performing (effective) teams

Followers of my blogs will know that I have been reading Stephen Covey’s “The 8th Habit” and have found it very inspirational both from a personal perspective, and for the various ways in which I help teams become a strong foundation for their organisations. I particularly liked the following quotes which Covey includes in his …

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