process improvement

The Effective Team’s Operational Excellence Workbook

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By Elisabeth Goodman, 10th June 2015 This is the third in my series of  “The Effective Team’s ” workbooks and it will be out shortly. THE EFFECTIVE TEAM’S operational excellence WORKBOOK Elisabeth Goodman (author), Nathaniel Spain (illustrator), 2015 – ISBN 978-0-9926323-7-3 This third book in the series focuses on how to achieve operational excellence.  Here is the description from the back …

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Engaging staff in operational excellence – a case study on the visual workplace

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Managing cargo shipments in the Port of Felixstowe I’ve been catching-up on my business reading.  I always find something fascinating when I do…. True to form, my efforts were quickly rewarded this morning, with a case study on digital signage at the Port of Felixstowe in the August 14th issue of Business Weekly. This article caught …

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Facilitating operational excellence in and for business change projects

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Notes from an APM Midlands Branch seminar by Elisabeth Goodman About 40 people attended this evening seminar in Coventry on 30th January 2014.  The intent was to share a case study based approach of some of my experiences of leading and facilitating operational organisational change projects, and of using Lean and Six Sigma to support …

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Getting it right rather than ‘firefighting’…unless that’s your job!

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By Elisabeth Goodman Being a ‘farmer’ not a ‘firefighter’ Some years ago when I was first learning about Lean and Six Sigma, a colleague shared an article he’d found comparing farmers and firefighters. People in organisations are often singled out when they have worked all hours to deal with a crisis, and yet the people …

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Failure modes and effect analysis (FMEA) a personal case study culminating in an aborted transatlantic flight

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I have just spent a very comfortable night in a Heathrow hotel, after a 5 hour round trip spent in the air somewhere between London and Boston.  Although eating airline food, watching a (not very good) movie, and having a doze mid-air might be one way to spend an afternoon in May, it would not …

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Why is employee engagement such an important topic?

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By Elisabeth Goodman My blog on employee engagement (Employee engagement – some interesting data and perspectives for Lean and Six Sigma practitioners) is, of all the blogs that I have written since 2009), the one that has attracted the most attention.  I wrote it in response to an article I read in the business section …

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Customer pain and customer delight – the economy airline way

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By Elisabeth Goodman As a trainer and consultant on Lean and Six Sigma, I’ll find examples of the principles and tools in practice in every aspect of everyday life.  The following blog illustrates the difference between ‘batch’ and ‘single piece flow’ that we might experience when the customer is what is being moved through a …

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Lean Six Sigma and Project Management – triangles and (virtuous) circles

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By Elisabeth Goodman and John Riddell On 6th July, we held a very enjoyable second iteration of our APM workshop on this topic in Norwich, having run it previously in Stevenage in May. As with the previous seminar, our audience ranged from people and organisations with very limited knowledge of Lean and Six Sigma, to …

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2nd Business Process Excellence for Pharmaceuticals, Biotech and Medical Devices (2 of 2)

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Business Process Excellence for Pharmaceuticals, Biotech and Medical Devices, The Brewery, London, April 2011 (2 of 2) John Riddell and Elisabeth Goodman, RiverRhee Consulting1 For part 1 of this blog see: 2nd Business Process Excellence for Pharmaceuticals, Biotech and Medical Devices (1 of 2) http://wp.me/pAUbH-40 Application to ‘other’ environments (1): biotech Simon Orchard, Vice President Biotech Operations …

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