lean sigma

The problem with relying on intuition for process improvement and decision making.

9 Comments / Ensuring successful business change, Optimising information and knowledge assets, Simplifying and streamlining what you do / By

In a previous blog “There’s more to decision making than meets the eye… or why we shouldn’t dismiss gut feelings“, inspired by Malcolm Gladwell’s book ‘Blink’1, I made a case for the discretionary use of intuition in decision making.  I argued that: There seems to be a particular role for intuition when: a) encountering very …

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Using surveys and other approaches for determining customer value in Medical Information

1 Comment / Focusing on your customers / By

Understanding what your customers value is a key criterion for the effectiveness, and indeed the success, of any business support team.  It’s a criterion that Medical Information (MI) teams in the Pharmaceutical Industry understand well, as evidenced by the presentations and discussions in this year’s Medical Information and Communications track of the DIA’s 3rd Annual …

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There’s more to decision making than meets the eye or.. why we shouldn’t dismiss gut feelings

1 Comment / Simplifying and streamlining what you do / By

I like a book that challenges my assumptions and ‘Blink’ by Malcolm Gladwell is one of them.  Each time I read such a book, I discover how much more I need to learn.  Apologies if what I’m about to write about is already obvious to readers. Whenever I run workshops using Lean and Six Sigma, …

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