lean sigma

The Kano model for team building – an alternative application for this Lean Sigma tool

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By Elisabeth Goodman, 8th November 2015 The Kano model  is traditionally used as a ‘Voice of the Customer’ Lean Sigma tool I had the pleasure of co-presenting a seminar with Carl Halford  recently, for the APM (Association for Project Management) Thames Valley Branch, on behalf of the Enabling Change SIG. The full set of slides and the …

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The Effective Team’s Operational Excellence Workbook

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By Elisabeth Goodman, 10th June 2015 This is the third in my series of  “The Effective Team’s ” workbooks and it will be out shortly. THE EFFECTIVE TEAM’S operational excellence WORKBOOK Elisabeth Goodman (author), Nathaniel Spain (illustrator), 2015 – ISBN 978-0-9926323-7-3 This third book in the series focuses on how to achieve operational excellence.  Here is the description from the back …

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Engaging staff in operational excellence – a case study on the visual workplace

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Managing cargo shipments in the Port of Felixstowe I’ve been catching-up on my business reading.  I always find something fascinating when I do…. True to form, my efforts were quickly rewarded this morning, with a case study on digital signage at the Port of Felixstowe in the August 14th issue of Business Weekly. This article caught …

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Facilitating operational excellence in and for business change projects

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Notes from an APM Midlands Branch seminar by Elisabeth Goodman About 40 people attended this evening seminar in Coventry on 30th January 2014.  The intent was to share a case study based approach of some of my experiences of leading and facilitating operational organisational change projects, and of using Lean and Six Sigma to support …

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Getting it right rather than ‘firefighting’…unless that’s your job!

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By Elisabeth Goodman Being a ‘farmer’ not a ‘firefighter’ Some years ago when I was first learning about Lean and Six Sigma, a colleague shared an article he’d found comparing farmers and firefighters. People in organisations are often singled out when they have worked all hours to deal with a crisis, and yet the people …

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Failure modes and effect analysis (FMEA) a personal case study culminating in an aborted transatlantic flight

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I have just spent a very comfortable night in a Heathrow hotel, after a 5 hour round trip spent in the air somewhere between London and Boston.  Although eating airline food, watching a (not very good) movie, and having a doze mid-air might be one way to spend an afternoon in May, it would not …

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What can Lean and Six Sigma and Dilts’ Logical Levels of Change bring to effective change management?

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By Elisabeth Goodman and Lucy Loh This is the fifth and last blog in our series on “Enhancing Team Effectiveness in a time of change” based on our recent publication in Business Information Review(1), and other publications and seminars in progress.  We explore two last tools: Lean and Six Sigma in Change Management and Dilts’ …

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The “Lean Startup” approach to understanding customer needs

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By John Riddell Notes from a Cambridge Network talk by Eric Ries I attended the January Cambridge Network meeting, which was focused on a talk by Eric Ries, the author of a new book entitled “The Lean Startup”. Eric had developed the book based on the lessons learned by entrepreneurial start-ups of software companies that …

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Tools for supporting teams during their journeys through change

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By Elisabeth Goodman and Lucy Loh This is the third in our series of blogs on “Enhancing Team Effectiveness in a time of change” based on our forthcoming publication in Business Information Review, and other publications and seminars in progress. In our first blog (Enhancing team effectiveness in a time of change – an introduction), …

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