lean and six sigma

Elisabeth Goodman’s 2012 blogs in review

The WordPress.com stats helper monkeys prepared a 2012 annual report for my blogs. Here’s an excerpt: 4,329 films were submitted to the 2012 Cannes Film Festival. This blog (Recognising reactions to change, and responding to them) had 14,000 views in 2012. If each view were a film, this blog would power 3 Film Festivals These were …

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Getting it right rather than ‘firefighting’…unless that’s your job!

By Elisabeth Goodman Being a ‘farmer’ not a ‘firefighter’ Some years ago when I was first learning about Lean and Six Sigma, a colleague shared an article he’d found comparing farmers and firefighters. People in organisations are often singled out when they have worked all hours to deal with a crisis, and yet the people …

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Failure modes and effect analysis (FMEA) a personal case study culminating in an aborted transatlantic flight

I have just spent a very comfortable night in a Heathrow hotel, after a 5 hour round trip spent in the air somewhere between London and Boston.  Although eating airline food, watching a (not very good) movie, and having a doze mid-air might be one way to spend an afternoon in May, it would not …

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Why is employee engagement such an important topic?

By Elisabeth Goodman My blog on employee engagement (Employee engagement – some interesting data and perspectives for Lean and Six Sigma practitioners) is, of all the blogs that I have written since 2009), the one that has attracted the most attention.  I wrote it in response to an article I read in the business section …

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What can Lean and Six Sigma and Dilts’ Logical Levels of Change bring to effective change management?

By Elisabeth Goodman and Lucy Loh This is the fifth and last blog in our series on “Enhancing Team Effectiveness in a time of change” based on our recent publication in Business Information Review(1), and other publications and seminars in progress.  We explore two last tools: Lean and Six Sigma in Change Management and Dilts’ …

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The “Lean Startup” approach to understanding customer needs

By John Riddell Notes from a Cambridge Network talk by Eric Ries I attended the January Cambridge Network meeting, which was focused on a talk by Eric Ries, the author of a new book entitled “The Lean Startup”. Eric had developed the book based on the lessons learned by entrepreneurial start-ups of software companies that …

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Tools for supporting teams during their journeys through change

By Elisabeth Goodman and Lucy Loh This is the third in our series of blogs on “Enhancing Team Effectiveness in a time of change” based on our forthcoming publication in Business Information Review, and other publications and seminars in progress. In our first blog (Enhancing team effectiveness in a time of change – an introduction), …

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Customer pain and customer delight – the economy airline way

By Elisabeth Goodman As a trainer and consultant on Lean and Six Sigma, I’ll find examples of the principles and tools in practice in every aspect of everyday life.  The following blog illustrates the difference between ‘batch’ and ‘single piece flow’ that we might experience when the customer is what is being moved through a …

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