Lessons Learned – notes from an APM web briefing

By Elisabeth Goodman and John Riddell, RiverRhee Consulting (Preview of a blog to appear on the APM website) A recent discussion thread on the APM (Association for Project Management) website focussed on the potential value of Lessons Learned and the failure modes that generally occur.  We have edited the points made in the discussion thread into …

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Why is employee engagement such an important topic?

By Elisabeth Goodman My blog on employee engagement (Employee engagement – some interesting data and perspectives for Lean and Six Sigma practitioners) is, of all the blogs that I have written since 2009), the one that has attracted the most attention.  I wrote it in response to an article I read in the business section …

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What can Lean and Six Sigma and Dilts’ Logical Levels of Change bring to effective change management?

By Elisabeth Goodman and Lucy Loh This is the fifth and last blog in our series on “Enhancing Team Effectiveness in a time of change” based on our recent publication in Business Information Review(1), and other publications and seminars in progress.  We explore two last tools: Lean and Six Sigma in Change Management and Dilts’ …

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Team development, pre-requisites for success and temperature checks: tools for effective change management

By Elisabeth Goodman and Lucy Loh This is the fourth in our series of blogs on “Enhancing Team Effectiveness in a time of change” based on our recent publication in Business Information Review(1), and other publications and seminars in progress. In our first blog (Enhancing team effectiveness in a time of change – an introduction), …

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The future of Social Media? Notes from a recent NetIKX seminar

By Elisabeth Goodman1 Adapted from the original NetIKX blog: Social Media – what next and what can we do with it? This was the 3rd of NetIKX‘s seminars on the theme of social media, a topic which sits in the group’s 2010-2012 programme framework for Information and Knowledge Management under “Harnessing the web for information and knowledge exchange”. …

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The “Lean Startup” approach to understanding customer needs

By John Riddell Notes from a Cambridge Network talk by Eric Ries I attended the January Cambridge Network meeting, which was focused on a talk by Eric Ries, the author of a new book entitled “The Lean Startup”. Eric had developed the book based on the lessons learned by entrepreneurial start-ups of software companies that …

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Tools for supporting teams during their journeys through change

By Elisabeth Goodman and Lucy Loh This is the third in our series of blogs on “Enhancing Team Effectiveness in a time of change” based on our forthcoming publication in Business Information Review, and other publications and seminars in progress. In our first blog (Enhancing team effectiveness in a time of change – an introduction), …

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Top Tips for Motivating Teams

By Sue Parsons1 When times are tough, some teams sink into lethargy, feeling anxious about the future. Alternatively, the business may have been restructured or downsized, with the remaining team members feeling vulnerable for their own positions. Whatever the cause, it’s exactly at these times, that teams need to feel valued and motivated. There are …

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Customer pain and customer delight – the economy airline way

By Elisabeth Goodman As a trainer and consultant on Lean and Six Sigma, I’ll find examples of the principles and tools in practice in every aspect of everyday life.  The following blog illustrates the difference between ‘batch’ and ‘single piece flow’ that we might experience when the customer is what is being moved through a …

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