Last week I attended Day 2 of Internet Librarian International 2010 (#ILI2010), to hear the latest on the use of social media in libraries. The title of this blog is inspired by Dr Hazel Hall’s1 keynote presentation where she talked, amongst other things, about the need to help Library and Information Services users to evolve …
Employee involvement is of course fundamental to the success of any business process improvement initiative: without the close involvement of those who are involved in an organisation’s process, it would be futile to try to identify opportunities for improvement, let alone to try to implement them. So it was with some interest that I read …
As Stephen R. Covey, Bob Whitman and Breck England point out, in their one-hundred-and-ten page “Predictable results in unpredictable times”1: “in bad times, the distractions are more severe than ever… As people get laid off, the survivors have more to do. The distractions pile up to the sky as the economy grows rougher…” In our …
Approaches for building strong quality foundations are well documented in the manufacturing industry, but also occur across all business sectors and types of organisation such as flight airlines, the navy, health services, pharmaceutical research & development and education systems. Steven Spear, in ‘Chasing the Rabbit’1 discusses, with examples from the above, how this quality foundation …
WordPress has some fascinating tools for monitoring the level of readership of blog postings. Here are the statistics (as of 30th Nov 2009) on all my blogs since I started posting them in July 2009 Title Views Knowledge assets have been walking out o 232 Deep Visuals Ltd – how Kodak’s knowledge 194 There’s more …
Understanding what your customers value is a key criterion for the effectiveness, and indeed the success, of any business support team. It’s a criterion that Medical Information (MI) teams in the Pharmaceutical Industry understand well, as evidenced by the presentations and discussions in this year’s Medical Information and Communications track of the DIA’s 3rd Annual …
Using surveys and other approaches for determining customer value in Medical Information Read More »
Followers of my blogs will know that I have been reading Stephen Covey’s “The 8th Habit” and have found it very inspirational both from a personal perspective, and for the various ways in which I help teams become a strong foundation for their organisations. I particularly liked the following quotes which Covey includes in his …
Powerful quotes for strong performing (effective) teams Read More »
Rummy is one of our favourite family card games. For those not familiar with it this site might help http://www.pagat.com/rummy/rummy.html. My husband and I were mulling over this at breakfast today. To be effective as a consultant you need to be able to spot the opportunities that might ‘win’: you might be lucky enough to …
Earlier this week I attended the DBM 2-day seminar ‘Start Your Own Business’, led by Andrew Halfacre, Lighthouse Coaching and Training (see http://www.lighthouse365.com/syob/index.html). It was a truly enjoyable and enlightening experience, with just the right balance of provocation to make you challenge your assumptions, and support to help you make progress once you’d recovered your …
