Elisabeth Goodman

Deep Visuals Ltd – how Kodak’s knowledge assets did not quite ‘walk out of the door’

When Alan Payne, then Director of Kodak’s European Research team, found out that his 25 strong Cambridge unit was to close in early 2009, he spotted an opportunity that was to prove irresistible.  He suggested to one of the US business heads that they could continue the project they had been working on, outside of …

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URS – a case study of an organisation that values the resources and knowledge of its employees

A few years ago, URS had a change in Managing Director for its UK business, and an opportunity to re-appraise how it was running the business.  It recognised that a key factor was the resource and knowledge of URS’s employees, and its desire to not only retain people, but also ensure that they had a …

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There’s more to decision making than meets the eye or.. why we shouldn’t dismiss gut feelings

I like a book that challenges my assumptions and ‘Blink’ by Malcolm Gladwell is one of them.  Each time I read such a book, I discover how much more I need to learn.  Apologies if what I’m about to write about is already obvious to readers. Whenever I run workshops using Lean and Six Sigma, …

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Personal reflections on living through change and… reaching ones potential

All change practitioners, and those who have practiced ‘change management’ know the theory about negative and positive change, based on Elisabeth Kubler-Ross’s experience of people dealing with grief.  And, as organisational change practitioners, we encourage people to bear these in mind when they are either responsible for introducing significant change, or are trying to cope …

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Knowledge assets have been walking out of the door – is anyone taking note?

When I was leading our knowledge management strategy development at SmithKline Beecham in 2000, and then, briefly, part of the team driving GlaxoSmithKline’s KM strategy in 2001, there was a lot of talk about conducting exit interviews to capture people’s knowledge before they walked out of the door. Reading Melissie Clemmons Rumizen’s very good and …

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We are still in the knowledge age: are we meeting the needs of knowledge workers?

I first got involved in the discipline of Knowledge Management about 15 years ago, so it’s very refreshing to revisit the basics and check on what I might have missed or forgotten along the way.  This is why I’m reading Melissie Clemmons Rumizen’s “The Complete Idiot’s Guide to Knowledge Management.”  It’s a very good book. …

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Powerful quotes for strong performing (effective) teams

Followers of my blogs will know that I have been reading Stephen Covey’s “The 8th Habit” and have found it very inspirational both from a personal perspective, and for the various ways in which I help teams become a strong foundation for their organisations. I particularly liked the following quotes which Covey includes in his …

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Aptitude, Attitude, Plenitude and Servitude – key assets for strong team members and the self-employed

Continuing on my voyage of discovery as a self-employed consultant seeking to help teams become not only more effective but great at what they do, I’m learning so much from the people I meet as well as the books I’m reading. Special thanks to Simon Brooks of Contacts4Business for starting me on this train of …

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(Project) leaders empower, (project) managers organise

When I work with project teams, they often have both project leader and manager roles, but are unclear about their respective roles; or have only the one role, and miss out some of the vital responsibilities. In my continued reading of Stephen Covey’s 8th Habit, I find that he and his team have done some …

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Social networking tools, empowerment and knowledge management

Writing blogs is a new experience for me and as such an exciting new toy for expressing my ideas and inviting reactions from others. First Stephen Covey (The 8th Habit), and today an article in The Times, have brought home to me the significant difference that the internet and social networking tools are making to …

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