Customer pain and customer delight – the economy airline way

By Elisabeth Goodman As a trainer and consultant on Lean and Six Sigma, I’ll find examples of the principles and tools in practice in every aspect of everyday life. ¬†The following blog illustrates the difference between ‘batch’ and ‘single piece flow’ that we might experience when the customer is what is being moved through a …

Customer pain and customer delight – the economy airline way Read More »