Kano model

The Kano model for team building – an alternative application for this Lean Sigma tool

Leave a Comment / Enhancing Team Effectiveness, Simplifying and streamlining what you do / By

By Elisabeth Goodman, 8th November 2015 The Kano model  is traditionally used as a ‘Voice of the Customer’ Lean Sigma tool I had the pleasure of co-presenting a seminar with Carl Halford  recently, for the APM (Association for Project Management) Thames Valley Branch, on behalf of the Enabling Change SIG. The full set of slides and the …

The Kano model for team building – an alternative application for this Lean Sigma tool Read More »

Customer pain and customer delight – the economy airline way

4 Comments / Focusing on your customers, Simplifying and streamlining what you do, Uncategorized / By

By Elisabeth Goodman As a trainer and consultant on Lean and Six Sigma, I’ll find examples of the principles and tools in practice in every aspect of everyday life.  The following blog illustrates the difference between ‘batch’ and ‘single piece flow’ that we might experience when the customer is what is being moved through a …

Customer pain and customer delight – the economy airline way Read More »