dealing with difficult situations

Creating the conditions that make difficult conversations possible

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By Elisabeth Goodman, 8th December 2020 Creating psychological safety and belonging are fundamental factors for high performance teams “..the way we engage with each other, discuss and debate important issues that we may disagree about, and challenge ourselves to find common ground with one another, especially when we have different beliefs and backgrounds, has everything …

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Re-building working relationships with emotional intelligence

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By Elisabeth Goodman, 9th August 2019 The Summer issue of APM’s (Association for Project Management) Project magazine has a couple of excellent articles on rebuilding relationships. Susanne Madsen (p. 63) addresses how to strengthen your relationship with internal stakeholders who have become cynical and negative over the years. Marion Thomas and Sarah Walton (pp. 65-67) …

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What to do when the difficult person is your boss

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By Elisabeth Goodman, 19th December 2016 My Associates and I at RiverRhee have a module that we explore with managers on dealing with difficult situations.  It is also something that can crop up in our one-to-one coaching.  Our delegates often have examples of situations that they have encountered with colleagues that they would like help …

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