Medical Information

Lean and Six Sigma in R&D and Service Delivery – opportunities and challenges

3 Comments / Simplifying and streamlining what you do / By

I’ve just finished reading Michael George’s “Lean and Six Sigma for Service”1, a very useful refresher on many of the key concepts of Lean and Six Sigma, as well as a useful perspective on the challenges and opportunities for applying the tools and methodologies in non-manufacturing environments. Learning from books like these is always helpful …

Lean and Six Sigma in R&D and Service Delivery – opportunities and challenges Read More »

Using surveys and other approaches for determining customer value in Medical Information

1 Comment / Focusing on your customers / By

Understanding what your customers value is a key criterion for the effectiveness, and indeed the success, of any business support team.  It’s a criterion that Medical Information (MI) teams in the Pharmaceutical Industry understand well, as evidenced by the presentations and discussions in this year’s Medical Information and Communications track of the DIA’s 3rd Annual …

Using surveys and other approaches for determining customer value in Medical Information Read More »