Gary Klein

Decision making. Noise, intuition and the value of feedback.

By Elisabeth Goodman, 1st February 2017 There is a lot more ‘noise’ in decision making than we might suppose. The Harvard Business Review has been running some very useful articles on decision making.  The most recent article by Kahneman D. et al, “The cost of inconsistent decision making”, October 2016, p.38, suggests that the incidence of professionals …

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Intuition revisited – inter-relationship of intuition and knowledge management (Part 3 of 3 blogs)

There are some interesting inter-relationships between intuition and knowledge management (KM) This blog follows on from part 2: “Intuition revisited – implications for process improvement and Lean Six Sigma”, and part 1: “Intuition revisited – or how it could be important to a business environment”.  All three blogs are based on Gary Klein’s book “The …

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Intuition revisited – implications for process improvement and Lean Six Sigma (Part 2 of 3 blogs)

Intuition has an important role in process improvement In a previous blog “The problem with relying on intuition for process improvement and decision making” I emphasized the problems with, rather than the opportunities for intuition. However, as Gary Klein(1) points out, the analytical techniques practiced in Lean Six Sigma also have their shortcomings.  A point also …

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Intuition revisited: how it could be important to a business environment (Part 1 of 3 blogs)

Intuition does have an important role in business In a previous blog “The problem with relying on intuition for process improvement and decision making” I emphasized the problems with, rather than the opportunities for intuition. One of my blog readers, Deborah Peluso, kindly pointed me to Gary Klein’s 30+ years of work on intuition with the …

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