BT

Getting it right rather than ‘firefighting’…unless that’s your job!

By Elisabeth Goodman Being a ‘farmer’ not a ‘firefighter’ Some years ago when I was first learning about Lean and Six Sigma, a colleague shared an article he’d found comparing farmers and firefighters. People in organisations are often singled out when they have worked all hours to deal with a crisis, and yet the people …

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Employee engagement – some interesting data and perspectives for Lean and Six Sigma practitioners

Employee involvement is of course fundamental to the success of any business process improvement initiative: without the close involvement of those who are involved in an organisation’s process, it would be futile to try to identify opportunities for improvement, let alone to try to implement them.  So it was with some interest that I read …

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