Month: March 2020

The manager as coach: pros and cons of internal vs external coaches

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By Elisabeth Goodman, 17th March 2020 Many organisations are developing their managers to be internal coaches, as an alternative to hiring external coaches to develop their staff.  This blog explores the pros and cons of doing so. Why develop your managers to be coaches? According to Downey (2014), managers ideally combine leadership, management and coaching …

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Giving feedback – making informed choices about intention vs impact

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By Elisabeth Goodman, 12th March 2020 Professor Yeun Joon Kim and Junha Kim feature in an interview in the latest issue of Harvard Business Review (Meeker, A. 2020).  Their conversation, based on a study in a Korean health-food company, and amongst students at a North American university suggests that feedback might have a different impact …

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When you need to fire someone – do so with humanity

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By Elisabeth Goodman, 8th March 2020 One of the questions that comes up periodically in our training and coaching work with managers (see RiverRhee), is what to do about someone who is underperforming. Often, the manager has put in an enormous amount of time, effort and worry to do everything that they can to help …

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