The Kano model for team building – an alternative application for this Lean Sigma tool
By Elisabeth Goodman, 8th November 2015 The Kano model is traditionally used as a ‘Voice of the Customer’ Lean Sigma tool I had the pleasure of co-presenting a seminar with Carl Halford recently, for the APM (Association for Project Management) Thames Valley Branch, on behalf of the Enabling Change SIG. The full set of slides and the …
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