By Elisabeth Goodman, 9th October 2019 According to W. Bennis, “Managers are people who do things right and leaders are people who do the right thing.” Clarity of purpose is one topic where these differences in remit can be vividly illustrated, as Thomas W. Malnight, Ivy Buche and Charles Dhanaraj remind us in “Put purpose …
By Elisabeth Goodman, 19th June 2019 providing the conditions for navigators of change One of the most repeated and, in my view, misleading tropes about change is that “people resist change”. Certainly if people are not given enough information and involvement or control they are likely to demonstrate resistance characterised by being a ‘victim’ or …
Recognising and responding to employees’ receptiveness to change Read More »
By Elisabeth Goodman, 5th May 2018 My Knowledge Management colleague from my days with NetIKX , Stephen Dale, recently alerted us to John and Joann Girard and Co’s new book “Knowledge Management Matters – words of wisdom from leading practitioners.” The editors very generously offer the book as a free pdf, although one look at …
By Elisabeth Goodman, 24th December 2017 First define a clear and compelling vision In my RiverRhee and CILIP on-site courses on managing change, and in my publication “The Effective Team’s Change Management Workbook“, I encourage people to think about “why” a change is taking place, before defining “what” it is and “how” to make it …
By Elisabeth Goodman, 4th October 2017 Why tell stories at work? I first heard about the power of using stories at work, in the context of sharing knowledge and building learning and understanding, in the 1990s. David Snowden, who was then a Director at the IBM Institute for Knowledge Management, was a chief exponent of …
By Elisabeth Goodman, 4th September 2017 According to Sadun, Bloom and Van Reenen, writing in the Sept-Oct 2017 issue of Harvard Business Review, a disproportionate amount of emphasis is put on the competitive advantage of strategic planning, to the detriment of operational excellence. What is operational excellence? Their definition of operational excellence, or good management …
Operational excellence can give you the competitive edge! Read More »
Guest blog by Liz Mercer, 11th January 2017. Editor’s note Delegates from RiverRhee’s training courses often come away with one or more new ways of working that they would like to influence when they get back to their place of work. We are glad that this is the case: it is an indication that we have …
Why leadership training fails – some tips for what to do about it Read More »
