By John Riddell Notes from a Cambridge Network talk by Eric Ries I attended the January Cambridge Network meeting, which was focused on a talk by Eric Ries, the author of a new book entitled “The Lean Startup”. Eric had developed the book based on the lessons learned by entrepreneurial start-ups of software companies that …
The “Lean Startup” approach to understanding customer needs Read More »
Last week I attended Day 2 of Internet Librarian International 2010 (#ILI2010), to hear the latest on the use of social media in libraries. The title of this blog is inspired by Dr Hazel Hall’s1 keynote presentation where she talked, amongst other things, about the need to help Library and Information Services users to evolve …
Employee involvement is of course fundamental to the success of any business process improvement initiative: without the close involvement of those who are involved in an organisation’s process, it would be futile to try to identify opportunities for improvement, let alone to try to implement them. So it was with some interest that I read …
As Stephen R. Covey, Bob Whitman and Breck England point out, in their one-hundred-and-ten page “Predictable results in unpredictable times”1: “in bad times, the distractions are more severe than ever… As people get laid off, the survivors have more to do. The distractions pile up to the sky as the economy grows rougher…” In our …
Understanding what your customers value is a key criterion for the effectiveness, and indeed the success, of any business support team. It’s a criterion that Medical Information (MI) teams in the Pharmaceutical Industry understand well, as evidenced by the presentations and discussions in this year’s Medical Information and Communications track of the DIA’s 3rd Annual …
Using surveys and other approaches for determining customer value in Medical Information Read More »
