conflict resolution

Listening, self-expression, flexibility – three keys to effective interaction with others

By Elisabeth Goodman, 7th January 2020 As we begin a new year, and a new decade, finding ways that we can get on better  with each other at work, in our families, and in all spheres of life has got to be a good thing! Francesca Gino’s article with her great tips for effective collaboration …

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Finding that ‘sweet spot’ for collaboration

By Elisabeth Goodman, 3rd April 2019 Exploring ways to find the “sweet spot” in collaborating with others is a particularly salient topic in the current political climate.  Thomas Kilmann’s model is an excellent guide on how to do this, which we illustrate in RiverRhee’s training on Assertiveness, and in our management training on Dealing with …

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Conflict is “the lifeblood of high performing organisations”

By Elisabeth Goodman, 28th April 2018 I’ve just been reading booklet number 10: Conflict Management, in the “Building Blocks of Emotional Intelligence” by Daniel Goleman et al. The authors have some powerful insights on the benefits of conflict and how to address or facilitate it constructively, both as an individual participant, and as a team …

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