coaching

Giving feedback – making informed choices about intention vs impact

By Elisabeth Goodman, 12th March 2020 Professor Yeun Joon Kim and Junha Kim feature in an interview in the latest issue of Harvard Business Review (Meeker, A. 2020).  Their conversation, based on a study in a Korean health-food company, and amongst students at a North American university suggests that feedback might have a different impact …

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When you need to fire someone – do so with humanity

By Elisabeth Goodman, 8th March 2020 One of the questions that comes up periodically in our training and coaching work with managers (see RiverRhee), is what to do about someone who is underperforming. Often, the manager has put in an enormous amount of time, effort and worry to do everything that they can to help …

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The manager as coach: leadership, management and coaching

By Elisabeth Goodman, 4th February 2020 We had a question during our recent RiverRhee Introduction to Management course about the relevance of learning about leadership skills as part of a management course. (We do have a follow-on Transition to Leadership course.) We believe that the visionary aspects of leadership are valuable ones for managers to …

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Listening, self-expression, flexibility – three keys to effective interaction with others

By Elisabeth Goodman, 7th January 2020 As we begin a new year, and a new decade, finding ways that we can get on better  with each other at work, in our families, and in all spheres of life has got to be a good thing! Francesca Gino’s article with her great tips for effective collaboration …

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The manager as coach: practising situational coaching

By Elisabeth Goodman, 23rd November 2019 What is situational coaching and when to use it? One of Sir John Whitmore‘s legacies was the GROW coaching model, an apparently simple yet highly effective tool to help managers and coaches: “unlock people’s potential to maximise their own performance.” [I’ve written about the GROW model elsewhere, see for …

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The manager as coach: addressing the consequences of limiting self-beliefs

By Elisabeth Goodman, 6th November 2019 helping team members deal with limiting self-beliefs There are a number of ways in which a manager can help their team members be at their best.  Some of these approaches hover on the border between coaching (where a manager can intervene) and counselling (where it would be best to …

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The manager as coach: creating an environment that is conducive to thinking

By Elisabeth Goodman, 6th October 2019 According to Nancy Kline, author of “Time to Think”, thinking for ourselves and thinking well, is what enables us to be effective in anything that we do. And yet many things mitigate against us being able to think as frequently or as well as we could. Barriers to thinking …

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The manager as coach: helping employees reach their potential

By Elisabeth Goodman, 5th September 2019 Why this blog? The ability to coach is an invaluable, if sometimes daunting, management skill, as well as something that I and my colleagues at RiverRhee offer to support our clients.  So I am starting a new series of blogs, under the main heading of “The manager as coach”, …

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Appreciative Inquiry – a tool and philosophy for positive change

By Elisabeth Goodman, 5th November 2016 Asking questions sets the tone for what will follow – start from what’s working well It seemed obvious from the moment that our facilitator, Andy Smith (Coaching Leaders), mentioned it at the start of the two day course on Appreciative Inquiry (AI) that I attended this week. The minute you …

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