Customer surveys and feedback; resource prioritisation; quality criteria and measures; selling to customers
In a competitive market place, and with limited resources, you will want to ensure that you really understand and deliver what your customers want.
We will guide you through proven customer survey and interaction techniques to determine your customers' needs, prioritise resources and build lasting relationships to deliver ongoing value.
Contact us to find out more about how we can help you better understand what your customers value and achieve not only customer satisfaction, but lasting customer loyalty.
We also run The First Steps in Selling course for scientists and others in a business development / customer selling role.
See the full range of our training courses - all of which can be customised to meet your requirements
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