(The key learnings were also published in the RiverRhee Newsletter, November-December 2017)

Key learning 1: John Adair’s 3-part focus on individuals, teams and tasks helps our managers identify and balance their different responsibilities.

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John Adair’s model is at the heart of RiverRhee’s training for managers and teams

Key learning 2: Job descriptions, project charters, SMART objectives – are 3 invaluable tools to clarify and communicate expectations.

Key learning 3: Managers can learn a lot about what motivates their staff by listening to how they talk about their work and observing what they do.

Key learning 4: A manager should adapt the style of her communication so as to be better understood.

Key learning 5: The style and content of performance reviews is evolving.  A focus on developmental opportunities and goals vs. retrospective reflections could be more productive.

Key learning 6: Developing your coaching skills as a manager will support both your own and your direct reports’ performance.

Key learning 7: When in difficult situations, it’s useful to first consider your own mindset and assumptions.

Key learning 8: Managers of high performance teams make it natural to discuss ‘the elephant in the room’.

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Key learning 9: Skilful managers understand and develop the diverse personality strengths within their teams.

Key learning 10: High performing managers and their teams excel with a clear purpose and roles, strong relationships and good working practices.

Key learning 11: There will never be enough time.  Effective managers focus their attention and manage their productivity rather than endeavouring to “manage time”.

Key learning 12: Delegation, for a productive manager and their direct reports, is both a necessity and an opportunity.

Key learning 13: A structured approach to projects and processes makes it possible to identify and share good practices and to continuously improve.


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